A practical link-page plan for a physiotherapy practice

Start with the visitor’s question

A patient needs practical arrival instructions before a first visit. That is the job of this page. A visitor arriving from appointment reminders has less context than someone already browsing the full website. The first screen should answer the immediate question, then offer a small number of relevant next steps.

For this physiotherapy practice example, lead with “Appointment request”. Place “Clinic location” next, and keep “What to bring” and “Contact reception” available below. This order is a starting hypothesis, not a promise that the same arrangement will work for every business.

Build a page that can be maintained

Open Pages, choose the physiotherapy practice template and replace the example destinations before publishing. Set a recognisable title and a description that explains the service. Use a text block for context that must be read before a click; use a contact block for a working email, telephone or contact-page address.

Keep the public page in draft while reviewing it. Open each destination directly and check that the visible button label describes what actually happens. “Appointment request” should not unexpectedly lead to an unrelated sign-up form. If the destination requires an account, say that beside the action.

Check the real placement

Test the page on a phone from the actual appointment reminders, not only from the editor preview. For a printed placement, print a proof at the intended size and scan it under normal lighting. Keep a readable address near the code as an alternative way to reach the page.

A specific risk in this workflow is: keep symptoms and patient identifiers out of campaign tags. Assign someone to recheck that detail when the underlying information changes. A stable public page address is useful only if someone maintains the information behind it.

Decide what success means

Count appointment requests without exposing patient data. Record the time period and placement alongside the number. A button tap is evidence of interest; it is not proof that an external booking, payment or application completed. Confirm the final outcome in the system that receives it.

At the next review, change one important element, such as the first button or its wording, and record the date. Avoid replacing every destination and every headline at once: it becomes difficult to understand which change affected behaviour.

Handover checklist

Keep the page address, destination list, owner and next review date together. Ask a colleague to use the page without instructions. If they cannot find “Appointment request”, simplify the first screen before promoting it.

Browse page templates or read the setup guide for this workflow.