Refund policy
The short version
Ask within 14 days of a payment and we refund it, no reasons needed. Write to billing@shortfreeurl.com or open a ticket.
Monthly plans
A monthly payment is refundable in full within 14 days. After that, cancel and you keep the plan until the period you paid for ends; we do not pro-rate part-months.
Annual plans
Refundable in full within 14 days. After that we refund the unused whole months if you cancel, less any discount the annual price gave you over monthly.
When we refund without being asked
- A duplicate charge.
- A charge after a cancellation was confirmed.
- An outage that breaches the service level commitment — credited automatically.
What is not refunded
Periods you used in full, and charges older than the windows above. Downgrading mid-period does not produce a refund; it takes effect at renewal.
How long it takes
We approve refunds within two business days. The money reaches a card in five to ten business days and a UPI or netbanking account in three to five, depending on your bank.
Still have a question?
Billing questions get answered fastest with the invoice number in the first line.
Open a support ticket Read the documentation
The contact form opens a real ticket, gives you a reference number and a link to follow the answer — you do not need an account. Choose Billing as the subject so it reaches the right person. If you already have a ticket open, reply on its link rather than starting a second one.
Last updated 2026-09-08.