Troubleshooting
7 articles.
Common problems and fixes
Cloaking shows a blank page: the destination sends XFrameOptions or a frameancestors policy. Turn cloaking off for that link. A c…
A domain will not go active
A domain stays pending until both DNS records resolve to the expected values. The settings panel shows what it can currently see n…
A cloaked link shows a blank page
Cloaking keeps your short URL in the address bar while the destination loads inside a frame. It fails when the destination refuses…
A link preview shows the wrong image or title
Preview cards are produced by the platform that renders them, from tags it fetched and then cached. Almost every complaint here is…
Click numbers look too high, too low or missing
Nothing is sampled and nothing is dropped, so a number that looks wrong usually has a specific and findable cause. Start in the cl…
A geo rule is not firing
Geo rules are evaluated most specific first — city, then region, then country, then continent — and anything unmatched falls throu…
Imports and API calls that fail
Bulk work fails per row rather than all at once, and the API tells you which rule was broken. Both give you enough to fix the inpu…
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